Return & Refund Policy
At Hena Technology, we are committed to delivering exceptional digital marketing services that drive results for your business. We understand that circumstances may arise where a refund or return is necessary. This policy outlines our approach to refunds and returns for our digital marketing services.
📋 Return & Refund Policy Overview
At Hena Technology, customer satisfaction is our top priority. We understand that circumstances may arise requiring refunds. This comprehensive policy outlines our commitment to fair and transparent refund processes for all our digital marketing services.
⏰ Refund Eligibility Timeline
- ✅ 7-Day Refund Window: Request refunds within 7 days of service initiation
- ✅ 48-Hour Full Refund: 100% refund available within first 48 hours (cooling-off period)
- ✅ Service Fee Refundability: Consultation and planning fees are refundable if no work has commenced
- ✅ Custom Project Evaluation: Each case reviewed individually for fairness and transparency
🎯 Quality Assurance Standards
- Service Delivery: All services must meet agreed specifications and timelines
- Professional Standards: We maintain the highest quality standards in all deliverables
- Refund Eligibility: Refunds may be issued if services significantly deviate from agreements
- Transparency Commitment: Clear communication throughout the service delivery process
⚠️ Non-Refundable Items
The following are NOT eligible for refunds:
- ❌ Third-Party Advertising Costs: Facebook Ads, Google Ads, and other platform advertising expenses
- ❌ Completed Deliverables: Finished designs, content, websites, or campaigns already delivered
- ❌ Custom Strategy Documents: Tailored marketing strategies and consultation reports provided
- ❌ Domain & Hosting Fees: Third-party registration and hosting charges
- ❌ Software Licenses: Purchased tools, plugins, or software subscriptions for your project
📞 Refund Request Process
To request a refund, please contact us through any of the following channels:
📧 Email: info@henatechnology.com
📱 WhatsApp: +880 1873-219417
☎️ Phone: +880 1873-219417
📍 Address: 6, Purana Paltan Line, Dhaka-1100, Bangladesh
Required Information for Refund Request:
- ✓ Order/Invoice number
- ✓ Service details and date of purchase
- ✓ Detailed reason for refund request
- ✓ Supporting documentation (if applicable)
⏱️ Processing Time: 3-5 business days for review, 7-14 business days for approved refunds
🤝 Dispute Resolution
We believe in resolving concerns through open communication. If you're unsatisfied with any aspect of our service, we encourage you to contact us first. Our team is committed to finding fair solutions and maintaining professional dialogue throughout the resolution process.
💚 Our Commitment to You
At Hena Technology, your satisfaction drives everything we do. We're committed to delivering exceptional service and value. If we fall short of your expectations, we'll work diligently to make it right through service improvements, revisions, or alternative solutions before considering refunds.
📄 Legal Disclaimer: This refund policy is subject to change without prior notice. The most current version will always be available on our website. By engaging our services, you acknowledge and agree to these terms. For questions or clarifications, please contact us directly.
Thank you for choosing Hena Technology! 🚀
Your success is our priority